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Important questions to ask a home caregiving company

Finding the right home caregiving company is one of the most important decisions you’ll make for you or your loved one. Before you make this decision, consider interviewing multiple caregivers and companies. To make things easier, we’ve compiled a list of 21 frequently asked questions that will help you get the answers you need to make an educated decision that fits the needs you have for yourself or your loved one.

Interviews are one of the best ways to get to know companies and caregivers. Companies or caregivers that can’t answer your questions in a timely fashion or who refuse to answer them all together aren’t the companies you want to leave alone with the person you love. You’ll want a company and caregiver that is transparent, qualified/trained, skilled, and caring. The questions related to safety, care and finances that are noted below should give you a great start.

21 Questions to Ask Your Home Care Company or Caregiver


You’ll want to make sure that your loved one is taken care of and doesn’t get injured due to negligence or neglect. Naturally, you want to know that the company you select has a good hiring process and has onboard excellent caregivers. However, it’s equally important that they correct issues with poor caregivers swiftly. The following questions can help you assess the hiring process of a company and procedures and procedures to correct and deficiencies.

  1. What process do you use to hire and assess your caregivers?
  2. What does your screening entail?
  3. Do you have additional screenings each year?
  4. How do you evaluate your caregivers?
  5. How often do you evaluate your caregivers?
  6. What training do you provide to your caregivers?
  7. What is the process for reporting non-compliance?
  8. Give me an example of a time when you fired a caregiver?
  9. How do you respond to emergencies?
  10. May I have 2-3 references?


You’ll want to ensure you leave your loved one in the hands of someone who is not only skilled but who is also compatible with your loved one. Compassion is a key factor in selecting a caregiver. These questions can help you determine if you’re comfortable with the level of care provided.

  1. What specific services do you provide?
  2. Will my loved have the same caregiver every time (or continuously as the case may be)
  3. What happens if the caregiver doesn’t show up on time or at all?
  4. What if my loved one doesn’t approve of the caregiver or wants a new one?
  5. My loved one prefers to have someone with similar interests as they do, can I make special requests?
  6. Do you have caregivers who speak my loved one’s language?
  7. Can I select a male or a female caregiver?


Finally, you want to make sure that you can afford the out of pocket expenses required to pay for the care. Ask questions related to finances so that you’re prepared when the bill arrives.

  1. How is the care charged–on an hourly, daily, or monthly basis?
  2. What goes into the cost of care. In other words, how are the charges determined?
  3. What’s included in the caregiving fees? The caregiver’s time? Meals? Transport? Make clear what you are paying for so there are no surprises.
  4. What if I’m not happy with the care and want to quit the service? Does the company provide any refund? It’s important to read the company’s contract carefully before starting the care service.

This list isn’t all inclusive, but it’s a good start. You’ll want to make sure you have all of your questions answered and feel comfortable with the company or caregiver’s experience, competence, and level of care. We’d be happy to answer these questions for you.

We can help you find a qualified, professional and compassionate caregiver. Fill in this quick form and we’ll get right back to you: https://www.pillarcare.com/elderly-care or call at: 01548400160