Frequently Asked Questions

Last Updated May 29, 2017

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, please call us at: +60-17-805-9677 or email us at We would be glad to speak with you about your specific family situation or your loved one’s needs.

What kind of home care services do you provide?
Where do you provide services?
Are your caregivers insured and bonded?
Will I have a choice of who comes to my home?
Will my family member always receive care from the same Care Companion?
Can Pillar help with medications?
Can I change or discontinue the services my loved one receives?
How can I verify a shift was completed?
Do I need a physician's authorization for your services?
What are the costs of your home care services?
Do I pay the caregiver directly?
How is the privacy of my personal information maintained?
Pillar seems like a great choice! What's the next step?

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