Frequently Asked Questions (FAQ)​

Have a question for us? Try looking below for an answer that might help you. If you are still unsure, feel free to call us at +6015 4840 0160.
  • General
  • Home Caregiving
  • Home Nursing
  • Care Specialists

Pillar,​ ​based​ ​in​ ​Kuala​ ​Lumpur,​ ​​is​ ​your ​​”extended family” ​for​ ​elderly care at home with skilled Care Specialists. You can find all of your ​needs​ ​here through ​our​ ​carefully selected​, verified and trustworthy ​Care Specialists, who are experts in their fields. With hundreds of healthcare professionals and providers in our network, we are Asia’s most comprehensive company focused on helping our elderly age gracefully.

We currently operate throughout the Klang Valley of Malaysia. If you need help outside of these areas, do contact us at +6015-4840 0160 or chat with us via WhatsApp at +6018-220 9030 or +6010-278 7966 as we might be able to help you. We like to help. That’s what we do.

Once a client contacts Pillar, our Care Advisors discuss with you (or your loved one) the client’s needs including learning about their current health status, living situation, and location.

From there, we typically schedule a Video Consultation (VC) or Home Consultation (HC) to more fully assess the client’s health and living situation. Usually, a Video Consultation is just fine but for more complex cases we may send a nurse to your home.

From there, our expert nurse assessor determines if the client needs “fully dependent” care–usually in cases such that the client is bed-bound or has serious medical conditions, or needs “semi dependent” care–usually in cases where the client is more active, and likely not bed-bound.

Finally, and once the nurses analysis is complete, it takes up to 48 hours (but usually less time) to assign a highly trained Care Specialist to your case. In addition, our nurse will work with you to decide if you need a stay-in or stay-out Care Specialist and for how many days per week. Most clients are looking for Care Specialists for at least two weeks, but oftentimes for a month, or several months. The most cost-effective services are those contracted for on a monthly basis.

The cost of services varies based on the type and length of services. We offer packages for one month or longer only as this is what the vast majority of our clients need. Generally, prices start at RM3800 per month for full-time care but please follow our Facebook page as special promotions are sometimes offered. For services needed for less than one month, we can help you via our affiliated company. Please enquire. For nursing, medical, and other services, the prices will vary based on the client’s requirements or complexity of his/her situation. However, our goal is to find the best quality services for our precious elderly, and do our best to find you the most cost-effective services. Payment for the various services usually done via online banking or cheque, but soon we will offer online payment options directly via this website. For information regarding our rates and packages, feel free to contact us via WhatsApp(+6018-220 9030 or +6010-278 7966) or call us at +6015-4840 0160.
If the client recovers or passes away, a refund is provided based on the length of time the Care Specialist was employed by the client or his/her family. Our Care Advisors can provide more specific details on our refund policy according to each client’s specific situation. If you wish to learn more, feel free to contact us via WhatsApp(+6018-220 9030 or +6010-278 7966) or call us at +6015-4840 0160.

We strive to provide the highest quality professional services to our elderly. Official health care guidelines, requirements and specifications are a priority when we engage with our clients. We strive to ensure all services are delivered safely and efficiently to clients. All of our team members are certified and governmentally regulated in their fields as applicable. At Pillar, it’s safety first. In addition, our Care Specialists take part in extensive training through “Pillar Training Academy”, our in-house training organisation. Our training programs for Care Specialists are certified to UK standards through “Training Qualifications UK” a globally-recognised and respected training certification company.

We are Malaysia’s largest home caregiving company because our clients trust us and appreciate the high quality of our services. We are doctor-owned therefore clinical rigour is an important aspect of the services we provide. We back up our front-line services with technology developed in-house to ensure an efficient and positive experience for our clients.

Home care is supportive care that is given at the comfort of your own home. Home care services helps our elderly who need additional support to remain safely at home and avoid unnecessary hospitalization.

Once a client contacts Pillar, our Care Advisors discuss with you (or your loved one) the client’s needs including learning about their current health status, living situation, and location.

From there, we typically schedule a Video Consultation (VC) or Home Consultation (HC) to more fully assess the client’s health and living situation. Usually, a Video Consultation is just fine but for more complex cases we may send a nurse to your home.

From there, our expert nurse assessor determines if the client needs “fully dependent” care--usually in cases such that the client is bed-bound or has serious medical conditions, or needs “semi dependent” care--usually in cases where the client is more active, and likely not bed-bound.

Finally, and once the nurses analysis is complete, it takes up to 48 hours (but usually less time) to assign a highly trained Care Specialist to your case. In addition, our nurse will work with you to decide if you need a stay-in or stay-out Care Specialist and for how many days per week. Most clients are looking for Care Specialists for at least two weeks, but oftentimes for a month, or several months. The most cost-effective services are those contracted for on a monthly basis.

Pillar provides thorough medical oversight of all nursing services. These services include:

  • Wound management
    Pressure ulcer, diabetic wound, traumatic wound (from motor vehicle accidents), suture removal.
  • Nursing procedures
    NG tube insertion and changing, urinary catheter insertion and changing, tracheostomy management, stoma management.
  • Respite care
    Administering medication, management of injection/IV line, monitoring of - vital signs, intake, and output, blood sugar level

All of our nurses are certified and licensed under Malaysia’s Nursing Board.

Once you engage Pillar, our nurses discuss with the client or their family members what specific procedures are needed, and we schedule a time to visit the client’s home. Nursing procedures are usually charge on a per-visit basis.

Pillar's Care Specialists support clients in all of their daily activities from eating, toileting, getting dressed, ensuring they take their medication properly to light housekeeping and cleaning up. They also may accompany clients on outings such as trips to shops or doctor’s appointments. Our Care Specialists’ main priority is to ensure clients are safe, stable, and content in their homes.

While the Care Specialists’ primary responsibility is to see to the needs of the elderly individual, he or she might be able to assist with some basic household chores once all the major tasks have been completed and if they have some time.

All Pillar’s Care Specialists are trained and certified under Pillar’s own training arm, Pillar Training Academy. Our trainers are qualified doctors who have experience in palliative care and management of the elderly. All Care Specialists are required to undergo training before starting services.

Our Care Specialists are supervised by highly trained and certified nurses, along with Pillar’s medical team. In addition, we employ “Care Supervisors” who oversee the day-to-day work of our Care Specialists, ensuring they meet the services requested of our clients.

Many of our Care Specialists are indeed from countries such as the Philippines, Indonesia, and elsewhere given labour shortages for this work in Malaysia. We have local Care Specialists and nurses as well. However, all of our front-line staff are thoroughly vetted before we match them with our precious elderly clients to ensure they are well-trained, qualified and experienced to meet your exacting needs.

Don't worry! We will gladly work with you to find a replacement Care Specialist. We understand this can be an overwhelming situation--caring for a sick relative--particularly if a full time / live-in Care Specialist is needed. Oftentimes the client and Care Specialist’s personalities just don’t match. We work with you to ensure you and your family is completely happy during a usually difficult time.